BEFORE YOUR VISIT
Spa Etiquette
A little preparation goes a long way toward a relaxing visit. Here’s everything you need to know before your appointment at Lasting Looks.
Hours
Monday – Friday
10 AM – 5 PM
Weekends
Saturday + Sunday
Closed
Arrival
Please arrive
10 minutes early
Before Your Appointment
We want every visit to feel comfortable, relaxed and unhurried. A few helpful details will make your experience as seamless as possible.
Arrival
We encourage you to arrive at least 10 minutes prior to your appointment to enjoy a beverage and relax.
Intake Forms
We require all bookings in person or online to complete and send us a digital HIPPA compliant intake form. If you are not able to complete online, we will provide a paper intake form upon our arrival.
Tardiness
As a courtesy to our clients and our staff, late arrivers will receive whatever portion of treatment is possible in the time allowed only and full fee for service will apply.
Cancellations
We kindly request 24 hours’ notice for single-service appointments and 48 hours’ notice for multiple-service appointments. Same-day cancellations and no-shows are subject to a $50 cancellation fee. Please notify us as soon as possible if your schedule changes.
While You’re Here
We want every visit to feel comfortable, relaxed and unhurried. A few helpful details will make your experience as seamless as possible.
Reservations for Two or More
As we reserve special time for you or your group, guests are requested to secure their appointment with a credit card. The same cancellation policy as above applies.
Cell Phones
This is your quality time when you are here with us, so please turn phones off upon entering. We understand that occasionally vibrate is necessary for emergency purposes and hope it won’t be needed during your relaxation time. Otherwise, please make all calls outside the facility.
Gratuity
Is appreciated and not assumed. It may be given directly to your therapist or the front desk in the form of cash or added to your credit card payment.
Payment + Purchases
Payment
We accept cash, Visa, Mastercard and personal checks from established guests.
Credit Card Fees
A 3% processing fee applies to all in-house and online credit card payments.
Returns
Unused skin care product returns made within 30 days of purchase may be refunded or exchanged for other product or credited toward future purchases. All other sales are final.