Spa Etiquette

HOURS OF OPERATION
MONDAY-FRIDAY 10-5
EVENINGS & SATURDAYS BY APPOINTMENT

SPA ETIQUETTE

ARRIVAL: 
We encourage you to arrive at least 10 minutes prior to your appointment so that you may complete paperwork, enjoy a beverage and begin to relax. Our world is so busy and we want that hustle and bustle to be left outside.

TARDINESS:
As a courtesy to our clients and our staff, late arrivers will receive whatever portion of treatment is possible in the time allowed only & full fee for service will apply.

CANCELLATIONS: 
We request a 24 hour cancellation for any single service appointments and 48 hours for any multiple service appointments to avoid being charged. This applies to all no-show appointments as well, so please notify us as soon as possible if your schedule changes.

RESERVATIONS FOR TWO OR MORE: 
As we reserve special time for you or your group, guests are requested to secure their appointment with a credit card. The same cancellation policy as above applies.

CELL PHONES: 
This is your quality time when you are here with us, so please turn phones off upon entering. We understand that occasionally vibrate is necessary for emergency purposes and hope it won’t be needed during your enjoyment time.  Otherwise, please make all calls outside the facility

PAYMENT:
We accept CASH, VISA/MC, and personal checks from established guests only.

RETURNS:
Skin care product returns made within 30 days of purchase may be refunded or exchanged for other product or credited toward future purchases. All other sales are final.

GRATUITY: 
Is appreciated and not assumed.  It may be given directly to your therapist or the front desk in the form of cash or added to your credit card payment.